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Customer Service Representative in Otsego, MN at Accurate Home Care

Date Posted: 1/31/2018

Job Snapshot

Job Description

Accurate Home Care, LLC is a trusted provider of quality home health care services. Our primary goal is to maintain and improve our patients’ level of independence, while ensuring their utmost satisfaction. We are rapidly growing and work in a very fast-paced environment!

We are currently seeking Customer Service Representatives to work at our headquarters located in Otsego, MN. The Customer Service Representative will assist all incoming callers and triage calls to the appropriate region or department for follow up if needed. 

We have part time Evening and Weekend shifts available.

Available shifts:

  • Every Other Weekend 3pm to 11pm
  • Monday and Friday 3pm to 11:30pm

Major duties of this position include:

  • Operating telephone system and assisting callers by answering their questions and/or routing them to the appropriate representative and ensuring follow up is completed
  • Providing office support in various administrative areas
  • Providing break coverage or back up to the Corporate Office Support Coordinator
  • Providing exceptional customer service to all internal and external contacts
  • Other related duties as requested or assigned

Job Requirements

Requirements/Qualifications:

  • High School Diploma required
  • At least 1 year of customer service/call center experience with data entry required
  • Basic understanding of home healthcare services
  • Ability to demonstrate empathy and compassion for individuals who are chronically ill or disabled
  • Excellent written and verbal communication skills
  • Ability to handle confidential matters

We offer competitive wages, and a comprehensive benefit package: Heath, Dental & Disability Insurance, 401K, Paid Time Off and much more! 

All qualified applicants will receive consideration for employment regardless of their race, color, creed, religion, national origin, sex, sexual orientation, disability, age, marital status, or status with regard to public assistance. 

Apply online and learn more about us at www.accuratehomecare.com
EOE/AA Employer-Including Vets/Disabled